Warranty Check

Customers may file a detailed service request for air conditioner malfunctions and upload supporting visual documentation (e.g., photos or videos) via the regional AUFIT official website to initiate our 24/7 online warranty inspection protocol. The system will dynamically assign your case to the nearest authorized overseas service center based on geolocation data. Certified AUX technicians will then activate expedited response procedures and deliver professional technical assistance to guarantee systematic and timely issue resolution.

Maintenance

In the event of loss or damage to the physical warranty card, full after-sales service entitlements remain accessible via the electronic warranty card system. Upon product registration through QR code authentication, a customized digital warranty certificate will be automatically issued (with availability in both downloadable PDF and cloud-based formats). This digitally authenticated certificate constitutes valid proof of warranty coverage under AUFIT corporate policies, facilitating streamlined service authorization and maintenance coordination through authorized channels.

Electronic Warranty Card

We provide comprehensive yet user-friendly air conditioner maintenance guidelines, encompassing essential routine care protocols

Filter Maintenance

Step-by-step instructions for periodic removal and cleaning procedures with critical safety precautions

Heat Exchanger Care

Professional recommendations for thorough dust removal and anti-corrosion treatment applications

Drainage System Inspection

Operational guidelines for proactive clog prevention and optimal drainage performance

Complemented by illustrated manuals and instructional video tutorials, these resources empower users to effectively extend the operational lifespan of their units through proper maintenance practices.

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Owner Manual

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Owner Manual

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Owner Manual

AUFIT-Q

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FAQ

Q: How do I connect the Wi-Fi function?

A: ①App: Press the "SOFT" and "-" buttons at the same time and hold for 3 seconds
②Smart Config: Press the "SOFT" and "+" buttons at the same time and hold for 3 seconds

Q: What is I-Favor?

A: Users can quickly activate a previously set operating mode with a single click using the app. This feature is not available on the remote control.

Q: How can I switch from Celsius to Fahrenheit and back?

A: Press the "+" and "-" buttons at the same time and hold for 3 seconds, you can set the "℃" or "℉".

Q: What's the "SOFT"? And what's the function of it ?

A: When the air guide is nearly closed, air flows through small vents, reducing wind speed and preventing direct airflow. This design minimizes discomfort and potential headaches, especially for sensitive individuals like the elderly, children, pregnant women. It is also perfect for when you are sleeping to keep you comfortable.

Q: What's the "I-FEEL"? And what's the function of it ?

A: In this function a sensor in the remote control enables the AC to adjust its temperature settings based on the remote’s location, typically near the user, ensuring optimal comfort.

Q: How does the "Self-Cleaning" work?

A: First, run the refrigeration mode to allow the evaporator to condense water droplets and remove dust from the evaporator; run the heating mode again to evaporate the water on the evaporator and prevent the growth of bacteria; After sterilization, control the speed of the internal and external fans and the frequency of the compressor to make the condenser frost and remove dust from the condenser; Finally, run the air supply mode and blow off the excess heat on the evaporator before exiting the automatic cleaning function.

Q: How often should I clean my filter?

A: We generally recommend cleaning washable filters every 30-60 days. This helps maintain optimal performance and air quality. Regular cleaning ensures that your system runs efficiently and helps prevent issues like reduced airflow and increased energy consumption.